Skip to main content

The advent of the 4th Industrial Revolution has made Robotic Process Automation (RPA) an increasingly topical proposition. As industries embrace new ways of working and seek to optimize workforces, digital prototypes such as artificial intelligence and robots are becoming more attractive.

RPA is a form of business process automation technology used to efficiently carry out manual, repeatable and time-consuming tasks that are normally performed by people. RPA enables employees to focus more on tasks that genuinely require human cognitive abilities or intervention, resulting in cost reduction benefits to business. RPA differs from traditional software by working at the user interface level, replicating the exact actions of a human user and, in essence, creating a digital workforce.

Based on the sophistication of solutions and maturity of technology, there are a plethora of vendors in the market who are licensed to sell and implement RPA software. The challenges that businesses face, however, go beyond their choice of RPA software but rather the ability to effectively enable RPA in order to complement their existing operational strategies.

Adept Advisory is an independent business partner, rendering value-add services to enable and support RPA execution. We are RPA software agnostic and rather assist our clients with
pre- and post-RPA implementation service requirements, through various enablement initiatives. We supplement the execution of RPA with upfront software selection, cost-benefit analysis, process improvement, project management and people & change impact assessments.

As businesses embark upon their respective RPA journeys, it’s important to be reminded that RPA needs to add value and not just be seen as “cool”.

Cost-effective RPA software vendors must be selected with tight service level agreements. Defined benefits should be tracked and realized from process-automation activity. RPA implementation must also be underpinned by strict project and milestone management.

And above all, staff acceptance to new ways of working and role changes must be carefully managed to ensure the successful enablement of RPA.