INTEGRATED PERFORMANCE MANAGEMENT

EVERYDAY CHALLENGES

• No clear line of sight between strategy & day-to-day activities
• Anticipation of performance bottlenecks
• Capabilities to develop today to deliver tomorrow’s results
• Great at developing strategies, poor at execution
• Balancing and cascading key performance indicators
• People not held accountable for their decisions and actions
• Incentives inconsistent with corporate targets, and people not understanding business strategy

THE ADEPT ADVISORY SOLUTION

• Our Business Performance Management (BPM) proposition forms partof our wider Integrated Performance Management Solution.
• The BPM offering utilises management methodologies, metrics and technology to drive alignment of business activities to the strategic objectives of an organization.
• Our BPM approach “focuses on what matters the most”, linking strategy to day-to-day activities by cascading and operationalising strategic goals. Thereby, providing a focused and sustainable way of managing performance of the business and its people.

OUR DELIVERABLES

Our offering includes the following elements;

• Developing a BPM Strategy/Road Map (objectives and critical success factors)
• Implementing a BPM Framework (methodologies, metrics and technology)
• Cleansing current data and identifying issues with data quality/consistency
• Creating management reports (dashboards and scorecards)
• Building a Business Intelligence Competency Centre

SUSTAINABLE BENEFITS FOR YOUR ORGANIZATION

• Ability to focus, plan, monitor, analyse and deliver strategy
• Clear line of sight between strategic goals and daily activities
• Strategy enabling, balanced, influencable and cascaded key performance indicators
• A balanced set of measures that gives senior management a snapshot of underlying operations
• Consistent set of definitions for performance measures
• Rigorous management tool – strategic goals translated into performance scorecards

EVERYDAY CHALLENGES

• Inconsistent data definitions
• Cottage industries of reports, measuring and analysis
• Access to information in a timely and efficient manner
• Time spent on data collation as opposed to analysis
• No forums to discuss key issues
• Poor MI assisting decision-making
• Poor presentation of reports
• Uninformative variance commentary

THE ADEPT ADVISORY SOLUTION

• Our Management Information Framework (MIF) offering is part of our wider Integrated Performance Management Solution.
• The MIF service offering seeks to ensure information is delivered to the right users at the right time, which creates insights that allow decisions to be made to improve operational delivery.
• Individuals at different levels of the organisation require varying levels of analysis. Our approach “monitors and holds people to account”, ensuringthe right information is available to the right people at the right time to enable effective decision-making.

OUR DELIVERABLES

Our offering includes the following elements:

• Accurate data delivered to the correct audience at the right time
• Transparency of organising and aggregating financial and operational data
• Meaningful information needed by department leaders to understand their performance against corporate goals
• A standardised approach to monitoring information and strategic decision making
• Improved efficiency

SUSTAINABLE BENEFITS FOR YOUR ORGANIZATION

• Improving the consistency, reliability and timeliness of reporting – “single source of truth”
• Effective and clear MI organisational structure, governance and integrated systems
• More agile decision making
• Less time on data collation and more on data analysis
• Visual impact via the implementation of dashboard reporting
• Commentary is relevant, informative and focussed
• Reports can be produced on a “real time” and exception basis

EVERYDAY CHALLENGES

• Struggling to improve profits and manage costs
• SG&A costs are too high relative to sales
• Pre-tax margins are declining relative to past performance or peer group
• Constrained cash availability
• There is no ongoing, systematic approach required to track cost reductions
• Unable to sustain costcutting campaigns

THE ADEPT ADVISORY SOLUTION

• Our Enterprise Expense Management (EEM) offering seeks to sustain a continuous expense management focus, whereby organisations can deliver substantial profit realisation throughout its lifecycle. This is achieved by maintaining a competitive cost structure within a robust
  governanceand cost control framework.
• EEM provides a comprehensive approach to reducing SG&A expenses via a facilitated spend analysis; identify and execute high-impact initiatives, confident those efforts will improve profitability and cash flow; and institutionalize expense management as a discipline within the organisation.

OUR DELIVERABLES

Applying a multi-faceted approach, it encompasses the following key areas:

• A systematic method to analyze and identify SG&A expense reduction opportunities
• A comprehensive approach to reducing SG&A expenses by combining facilitated spend analysis that leverages category erxperts and benchmarks
• Monitoring actual results to the financial statements
• Institutionalizing expense management as a discipline

SUSTAINABLE BENEFITS FOR YOUR ORGANIZATION

• Embeds processes and disciplines to enhance the capacity to continue realizing savings in the future
• Provides sustainable results because of ability to trace savings directly to financial statements
• Drives ownership to achieve profit results
• Enables future cost savings in a self-sufficient manner
• Matches targeted spend categories and locations to the most significant opportunities
• Links savings effects to financial statements and metrics
• Tracks proposed/ implemented savings to specific accounts

EVERYDAY CHALLENGES

• Revenue and profits decline during economic downturns
• An increase in Days Sales Outstanding
• A reduction in inventory turns
• Sales growth has increased daily cash- flow requirements
• Tight cash flow has necessitated the use of, or increase in short- term borrowing
• Challenges in managing your customers’ payment habits
• Poor processes for ensuring that all assets and revenues are effectively recorded

THE ADEPT ADVISORY SOLUTION

• Our Working Capital Optimisation (WCO) service offering seeks to help clients increase overall financial performance and profitability, reduce dependence on external financing and improve liquidity.
• WCO provides a focused approach to improve cash flow from internal and external sources.
• This is accomplished through analysis of critical business processes, which provide the basis for developing strategies to improve financial performance metrics through the reduction or elimination of financing costs and third-party debt.

OUR DELIVERABLES

Applying a multi-faceted approach, it encompasses the following key areas:

• Evaluation of cash sources to identify opportunities for accelerating cash receipts
• Improving control over spend, reducing transaction processing costs, optimizing inventory strategies
• Enabling better access to financing and making more proactive use of a company’s assets

SUSTAINABLE BENEFITS FOR YOUR ORGANIZATION

• Expedite receipt of customer payments
• Maximize potential cost savings
• Minimize/eliminate reliance on external borrowing
• Improve key financial ratios
• Better use of internal cash resources
• Opportunity for potential sales growth
• Improve vendor and investor confidence
• Minimize or eliminate reliance on lines of credit and other short-term borrowing
• Lower operating costs and more available cash to invest in growth

THE BUSINESS OF BUSINESS PROCESS IMPROVEMENT

EVERYDAY CHALLENGES

Ask any business manager, and they will tell you how efficient processes can mean the difference between success and failure. Challenges include:

• Daily process errors resulting missed due dates, poor quality, slow response times and customer dissatisfaction
• Significant findings during internal audits
• Unclear roles and responsibilities
• Unable to measure process effectiveness
• Needed to become more competitive
• Focus on processes and not outcomes that lead to added value

THE ADEPT ADVISORY SOLUTION

• Adept’s Business Process Improvement (BPI) approach is part of our Integrated Performance Management solution set
• We identify and analyse internal and external business improvement opportunities, prioritise and implement changes, and monitor and optimise the results of those changes.
• We focus on series of incremental changes, rather than a radical change. This promotes consistency, quality and increasesthe likelihood of project success.

OUR DELIVERABLES

• End-to-end process maps and control points
• Definition set of roles & key  responsibilities, key decisions, key inputs for recommendations (RACI/RAPID analysis)
• Gap analysis, including prioritised actions
• Operating procedure framework
• Implementation plan
• Performance measurement framework

SUSTAINABLE BENEFITS FOR YOUR ORGANIZATION

• Enhanced effectiveness/ efficiency
• More complete, accurate, and timely information
• Alignment of organisational strategies with business strategies
• Increades ability to meet customer, regulatory, and other external needs
• Improved employee morale
• Leveraging process knowledge in a way that supports greater flexibility of work  force management
• Managing process change effectively and with the right governance framework

EVERYDAY CHALLENGES

• Disparate supplier due diligence and risk management processes
• Procurement an administrative hurdle slowing the process of concluding contracts
• Low compliance with sourcing initiatives erodes savings
• Challenging economic climates result in a cost-cutting focus, where organisations fail to implement expense management as an internal discipline
• Cost negotiations can be harrowing experiences that result in deterioration of crucial supplier relationships

THE ADEPT ADVISORY SOLUTION

• Adept’s Procurement Optimisation value proposition is the synthesis of Strategic Sourcing disciplines, Supplier Risk Management and Procurement Control elements to ensure the supply base aligns with the strategic objectives set by management. The result is a rigorous cost management framework designed to optimize and control the entire procurement continuum from need identification to supplier remuneration.
• Our aim is to improve profitability and cash flow by embedding a sustainable process of supplier evaluation that unlocks the best combination of quality, cost, risk and delivery parameters to ensure that the business derives the greatest value from its supply chain.

OUR DELIVERABLES

• Robust spend analysis techniques designed to identify opportunities for the business to optimise its purchasing patterns and reduce expenses
• A systematic process of supplier evaluation and review designed to interrogate the strategic opportunities available through alternativecontracting arrangements
• A comprehensive Third-Party Risk (3PR) approach that allows the business visibility of supply risk and strategies required to mitigate these
• Internal controls designed to ensure the procurement process is deployed on an enterprise- wide basis to ensure consistency and adherence to the audit requirements of the organisation

SUSTAINABLE BENEFITS FOR YOUR ORGANIZATION

• Supplier contracts are concluded on the best combination of quality, cost, risk and delivery parameters rather than just savings
• A systematic approach to managing suppliers, tracking cost reduction efforts and ensuring sustainable value is released into the business in the form of increased profit
• A procurement function that can fine-tune the balance between risk and control, whilst ensuring that business needs are fulfilled in an efficient manner
• Key suppliers are managed as strategic partners ensuring the organization can generate best value without disrupting relationships

EVERYDAY CHALLENGES

• Uncertain of how to select a preferred RPA implementation vendor
• Unable to deliver a business case to prioritize certain functions and processes for automation
• Current processes are not yet defined, nor wastage eliminated
• Slippage in RPA execution timelines due to poor project management
• Managing staff uncertainty and drop in morale

THE ADEPT ADVISORY SOLUTION

Adept Advisory is an independent business partner, rendering value-add services to enable and support Robotic Process Automation (RPA) execution.

We are RPA software agnostic. We assist our clients with pre- and post- RPA implementation service requirements, through various enablement initiatives. We supplement the execution of RPA with upfront software selection, cost- benefit analysis, process improvement, and project & change management.

OUR DELIVERABLES

Our deliverables focus on the convergence of omni-solutions across the entire RPA value chain.

Pre-RPA implementation

• RPA software selection and vendor management
• Business benefits assessment
• Process design and
• improvement

During RPA implementation

• Project management
• Business analysis

Post-RPA implementation

• People and change management
• Benefits realization

SUSTAINABLE BENEFITS FOR YOUR ORGANIZATION

• RPA for value-add not just for ‘cool’
• Selection of cost- effective RPA software implementation vendor with tight service level agreements
• Defined benefits realized from process automation
• Strict project and milestone management during RPA execution
• Staff acceptance to new ways of working and role changes